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FAQ

Find fast answers to commonly asked questions. Also try the seach box, email us or call 800-551-5953 M-F 7-5pm business days.

Visit Help Guides for tips, tricks & ideas.

Tech Support * Customer Service * Placing An Order * Shipping & Delivery * Returns * Privacy & Security

 

Products & Technical Support

My switch (outlet, dimmer, etc.) isn't working.

Will my electrical devices exactly match my switch plates?

What switch plate finish best matches brushed nickel?

What are the dimensions of oversized switch plates?

Do you sell stainless steel switches & outlets?

I need to buy a 2-way switch. Or do I need a 3-way switch?

Is a narrow electrical box needed for a narrow wall plate?

Are oversized switch plate openings larger or standard?

 

Low Voltage Technical Support

Is GE a direct replacement for Bryant low voltage parts?

Is there a GE RR5 relay replacement? RR3? RR2?

Is there a GE RR8 relay replacement? RR6? RR4?

Why is my low voltage relay buzzing?

Can I use a new GE switch with my old strap and wall plate?

Can I buy a 3 way low voltage switch for my older home?

 

Customer Service

Can I add to my order?

Can I place my order by phone?

Can I place an order without an email address?

Can I cancel my order after placing it?

Can I cancel my order after it has shipped?

How can I correct a mistake on my order?

Can I change my shipping address?

Can I upgrade my shipping method after ordering?

What's the status of my order?

Can I see orders I placed before creating an account?

Will my order be shipped signature required?

 

Placing An Order

What payment methods do you accept?

Do you accept PO's?

Is a printed Kyle Switch Plates catalog available? 

Are all items in stock?

Do you provide samples?

Why is my item on backorder?

 

Shipping & Delivery

How much is shipping?

Which shipping carriers do you use?

What is SurePost?

Can I change my shipping address?

Will my order be shipped signature required?

Do you ship to Canada?

How can I find out when my order ships?

When will my order ship?

My item arrived damaged.

 

Returns & Exchanges

Are all items eligible for return or exchange?

Do you have prepaid return labels?

Do I pay for return shipping? 

 

Privacy & Security

What is your privacy policy?

OpenSSL & Security




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