$6.95 Shipping - Any Size Order*
*Continental U.S.; some restrictions apply. UPS Ground & Air times guaranteed; USPS/standard times estimated. Orders over 1 lb. or $150 go via UPS for $6.95. Orders $250 & up sent signature required.
Shipping available to the USA and Canada.
Business days are Monday through Friday - excludes weekends and holidays.
The map above shows the normal time-in-transit for UPS ground shipments made from our facility in Livermore, CA, in the San Francisco Bay Area, to physical street addresses in the U.S. (non-P.O. Box addresses.) UPS does not deliver to P.O. boxes. We do not ship to UPS stores or similar types of locations.
Fast, low cost flat rate ground shipping is just $6.95 regardless of order size.
*UPS Ground Shipments Not Guaranteed Between December 11th and December 23rd.
|Shipping Method/Region||Expect Your Order||Shipping Charges|
|Standard*||Est. 3-9 Business Days||$6.95 per Order If Available|
|USPS*||Est. 3-9 Business Days||$10.95 per Order If Available|
|UPS Ground to Eastern||6-8 Business Days||$6.95 per Order ($10.95 under #1)|
|UPS Ground to Midwest||5-7 Business Days||$6.95 per Order ($10.95 under #1)|
|UPS Ground to Mountain||4-6 Business Days||$6.95 per Order ($10.95 under #1)|
|UPS Ground to Western||1-3 Business Days||$6.95 per Order ($10.95 under #1)|
|UPS 3 Business Days Guaranteed||3-4 Business Days||Starts at $16.95|
|UPS 2 Business Days Guaranteed||2-3 Business Days||Starts at $24.95|
|UPS 1 Business Day Guaranteed||1-2 Business Days||Starts at $42.95|
|Business days exclude weekends and holidays.|
UPS Delivery Alerts
Would you like to get free email or text alerts for all UPS packages coming to your home?
Sign up for UPS My Choice delivery notifications that can be sent to your phone or email. Other features available through UPS My Choice:
Important: When Using Standard
What is the difference between Standard and UPS Ground or Air delivery methods? Delivery times depend on distance from our warehouse in CA. In general, UPS Ground in the San Francisco Bay Area takes 1 day, West Coast 2 days, Northwest and Mountain take 3 days, Central takes 4 days and East Coast takes 5 days. Please see the UPS Transit Time Map to check your particular location for expected time.
UPS Delivery Times During Non-Holiday Rush Periods
Same Day Shipping
Holiday Delivery Times
You will be able to track your package at www.ups.com with your tracking number provided in your automatic Shipment Notification.
2nd Day Air and Next Day Air Delivery Guarantee - UPS guarantees air deliveries during holiday periods, weather permitting. Ground service is not guaranteed during holiday periods.
PO Boxes, Hawaii, & Alaska
Address Change or Incorrect Shipping Address
The exact shipping address you enter is transferred to UPS.
Weather Caused Delays - We are not responsible for weather caused delays affecting the arrival of your package and do not credit shipping costs under these circumstances. Air packages with weather delays are not given priority delivery from UPS.
Once your order leaves our facility, we are not financially responsible for reimbursement of merchandise or shipping costs related to shipping delays or carrier errors as we have fulfilled our obligations.
Canadian Orders via First Class Mail
Canadian Orders via UPS - New Lower Brokerage Fees
Canadian Customs requires recipients to pay any applicable fees on shipments. Charges may include duties, GST, PST, HST, excise taxes, and other taxes on goods. Brokerage fees are charged BY UPS for processing shipments and presenting the required paperwork to Canadian Customs. Canadian duty, customs, taxes, and UPS broker fees are separate from and not included in shipping fees. These fees are due upon receipt. Please contact your postal service or customs department. UPS broker fees are based upon the value of the order.
KYLE SWITCH PLATES OFFERS REDUCED BROKER FEES FOR CANADA
|Published UPS Rate||UPS eBP Brokerage Rates|
|Value for Duty||Entry Prep.||Bond Fee||COD||Total Fees||Entry Prep.||Bond Fee||COD||Total Fees|
|Shipments Valued Under C$200|
|C$0 - C$19.99||FREE||FREE||FREE||FREE||FREE||FREE||FREE||FREE|
|C$20 - C$39.99||$7.00||$6.00||$4.25||$17.25||$10||FREE||FREE||$10|
|C$40 - C$99.99||$19.45||$6.00||$4.25||$29.70||$10||FREE||FREE||$10|
|C$100 - C$199.99||$29.00||$6.00||$4.25||$39.25||$10||FREE||FREE||$10|
|Shipments Valued Over C$200|
|C$200 - C$350||$45.60||$6.00||$4.25||$55.85||$45.60||FREE||FREE||$45.60|
|C$350 - C$500||$51.20||$6.00||$4.25||$61.45||$51.20||FREE||FREE||$51.20|
|C$500 - C$750||$58.20||$6.00||$4.25||$68.45||$58.20||FREE||FREE||$58.20|
|C$750 - C$1000||$65.15||$6.00||$4.25||$75.40||$65.15||FREE||FREE||$65.15|
|C$1000 - C$1250||$72.10||$6.00||$4.25||$82.35||$72.10||FREE||FREE||$72.10|
|$1250 - $1600||$76.65||$6.00||$4.25||$86.90||$76.65||FREE||FREE||$76.65|
|Other fees such as taxes, duties and other government charges may still apply.|
|Ex. Shipping Value
|Current Brokerage Rates
|eBP Brokerage Rates
Orders Under C$20 - UPS Standard Ground shipments with a total item value under $20.00 will not incur brokerage fees when entering Canada.
Reduced Rates for Orders C$20 - C$200 - Eligible orders valued between C$20 and C$200 are assessed a reduced brokerage fee of C$10 (plus any applicable taxes and duties). This special rate is available under UPS's e-Tailer Brokerage Program (eBP) for shipments imported for non-commercial purposes that are shipped via UPS Standard Ground service. All other shipments may incur additional fees. These charges are due at the time of delivery, however you may call UPS at 1-800-742-5877 to arrange payment of these charges ahead of time.
Please see the Canadian Brokerage Rate Guide for additional information.
How soon will I receive an order I place today?
Most orders are processed within 1 - 2 business days and shipped from our warehouse in Livermore, CA. Transit time varies depending on your location and the shipping method you select - please see the UPS Ground Time-In-Transit Map above for an estimate.
Can I place an order without an email address?
Yes. If you do not have a valid email address, you may use a friend's email or may just make one up when placing your Kyle Switch Plates order. However, if it is not a valid email address, you will not receive an order confirmation for review, nor will you receive the shipment notification with your tracking number. These useful notices help ensure that your order is correct and will arrive when you expect it.
If your concern is about providing us your email address, rest assured that we do not sell or share your email address. We use it only internally for contacting you about your order and seldom use it for anything else.
What payment methods do you accept?
We accept Master Card, Visa, American Express, and Discover credit cards and debit cards.
Do you accept PO's?
We do not accept purchase orders. You may place all items into your shopping cart to get a total with shipping and tax calculated if you need to know the final amount for processing a PO within your own company, however all orders must be paid in full prior to shipping. Your paid invoice will be included with your shipment.
Do you accept checks?
We can accept checks however your order will not ship until your check has cleared the bank. To pay by check, add all items to your cart and begin the checkout process. Make note of the order total. Go to the payment screen where you are asked to enter your credit card number. Leave this page and email us a check for the total amount and include the name and email address used for creating the temporary order. Checks may be sent to our mailing address.
Are all items in stock?
If an item is available for purchase on our website, it is most likely in stock. In the event that an item is unavailable based on the quantity you have ordered, you will be notified via email with an approximate ship date for your order. We will make every effort to ship your order as soon as possible.
Do you provide samples?
We do not offer samples, however you may order one switchplate or device and take advantage of our low flat rate shipping. We do try to provide as much information as possible about products to help you find the right item. If you have any questions about an items, please contact us as we are happy to answer any questions you might have.
Is a printed Kyle Switch Plates catalog available?
We offer thousands of items on our website and maintain it daily to offer the most up-to-date information on the products we offer. Because information and availability changes daily, we do not have a printed Kyle Switch Plates catalog.
Open SSL & Security
Kyle Switch Plates does not use the version of OpenSSL that contained a flaw in one of the Internet’s main security methods (OpenSSL) that forced a wide range of websites to make changes to protect the security of their online consumers. We’ve verified that our customers’ information is secure. If you’d like to speak with a member of our customer service team, please contact us. Please see Security & Privacy for more information.
Can I add to my order?
If you want to add or make changes to your order, please contact Customer Service. We will make every attempt to accommodate your request, however once the order has been processed we are no longer able to make changes to it.
How can I correct a mistake on my order?
Please contact Customer Service via the phone during the day (800-551-5953), or via email if it is after business hours. If your order has not yet been processed we will change your order per your instructions and send you a revised order confirmation.
Can I cancel my order after it has shipped?
Once an order has been shipped, the customer is responsible for both the original shipping fee and the return shipping fee.
Can I cancel my order after placing it?
Because we strive to ship your order quickly, we cannot cancel orders that have been sent to processing, fulfilled or shipped.
Can I place my order by phone?
Yes, you may. Phone orders are placed as a courtesy and a copy of it will be emailed upon placement. You will need to provide a valid email address and contact us via phone if the order confirmation is not received immediately. Please note that it is the customer’s responsibility to review the email copy of the order for accuracy and contact us within 15 minutes if any corrections are needed. If we do not hear from you during this review period the order will be assumed to be correct and any errors become the responsibility of the customer.
Can I upgrade my shipping method after placing an order?
Yes, if your order hasn't been processed yet. Please contact Customer Service 1-800-551-5953.
Why is my item on backorder?
From time to time there are factory delays at the manufacturer. If one or more items are unavailable to ship immediately, these items are "backordered" and will ship at a later date. You will be provided with an approximate ship date for your order as soon as possible. Please be aware that backorder dates are approximate and subject to change.
How much is freight?
Standard shipping is $6.95, or UPS Ground flat rate shipping of $8.95. If you wish to upgrade your shipping to air delivery, 3 Day starts at $19.95, 2 Day starts $24.95, and Next Day Air shipping starts at $42.95 and increases by weight. Note that Standard shipping is available within the continental U.S. only. Canadian shipping starts at $9.95. See our delivery area maps for both the USA and Canada on this page.
For orders shipped within the continental US, choose among the following:
Standard - $6.95 Flat Rate (Where available) - Estimated transit time of 3-9 business days once shipped. Via UPS with final delivery to mailbox by USPS.
UPS Ground - $6.95 Flat Rate - Transit time of 1-6 business days once shipped. Via UPS.
3 Day Air, starting at $19.95 - Transit time of 3 business days once shipped. Via UPS.
2 Day Air, starting at $24.95 - Transit time of 2 business days once shipped. Via UPS.
1 Day Air, starting at $42.95 - Transit time of 1 business day once shipped. Via UPS.
For standard shipments to Hawaii and Alaska, your order will be shipped via USPS.
For international addresses in Canada, your order will be shipped via UPS Mail Innovations, USPS or UPS depending upon the method you select.
Orders ship from our warehouse in Northern California.
Air shipping costs increase based on the weight of the items. Please add items to your shopping cart then click estimate shipping link.
Our low cost shipping is a great value - fast, safe, and secure. Your order is always trackable, insured, and shipped in a sturdy box to protect the integrity of your item.
I only ordered 1 plate - can't you send it in an envelope?
Unfortunately, packages often withstand a lot of abuse in transit. Shipping your switch plate in an envelope may result in it arriving dented, scratched or bent.
We want you to be completely satisfied with your purchase! Therefore, we ship all orders in sturdy boxes with plates carefully wrapped. This ensures screws don't scratch the plate and prevents plates from bending or denting.
When will my order ship?
Your order will be processed within 1 to 2 business days with the exception of the holiday season (mid November through mid December), during which orders may take extra time to process. See the top of this page for the daily update of order processing and transit times expected for your order.
Do you ship the East Coast? When will I receive my order?
We ship to all states in the Eastern U.S. - New York, Florida, Pennsylvania, New Jersey, Maryland, Virginia, North Carolina, South Carolina, Georgia, West Virginia, and the New England states of Connecticut, Massachusetts, New Hampshire, Delaware, Vermont, Rhode Island, Maine. an dthe mid Atlantic states of Ohio, Alabama, Louisiana, Mississippi, Kentucky, Tennessee.
Customers along the eastern seaboard and in the mid-Atlantic can expect to receive their orders in 5 business days if shipping via UPS Ground; and within 3-9 days estimated if shipping via Standard.
We ship to all states in the Central U.S. - Missouri, Arkansas, Illinois, Indiana, Iowa, Kansas, Oklahoma, South Dakota, North Dakota, Nebraska, Michigan, Minnesota, Texas, Wisconsin.
We ship to all states in the Mountain U.S. - Idaho, Nevada, Montana, New Mexico, Wyoming, Utah
We ship to all states in the Western U.S. plus AK and HI. - Arizona, California, Washington, Oregon, Colorado
We ship to Alaska and Hawaii can expect their orders in 4 days if shipped via UPS 2nd Day Air;
We do not ship to U.S. Commonwealths & Territories.
Do you ship to Canada?
Yes, we ship to Canada and you have the choice of methods.
Canadian orders shipping via the USPS are sent by International Priority Mail. Your package may be delayed up to 4 weeks or more as it makes its way through customs. Shipping costs do not include Canadian duty, customs, taxes which are the responsibility of the recipient, however there are no brokerage fees on these.
Canadian orders shipped by UPS Ground take one extra day than US times. Shipping costs do not include Canadian duty, customs, taxes, and UPS broker fees however orders under C$20 will not incur brokerage fees when entering Canada.
For more information on shipping to Canada, please see our International Shipping section above.
Will sales tax be charged on my order?
Sales taxes are charged on all orders delivered within California only. No sales taxes are collected on orders shipped to any other state. Please see Payment Options on our customer service page for more information.
Are all items eligible for return or exchange?
If you are not completely satisfied, you may return or exchange any unused item with no questions asked within 30 days of shipment with the exception of special order items, engraved pieces, damaged items, installed items, devices that are no longer in factory new condition, and custom switch plates. Use our return form to request a Return Authorization number. Shipping costs are not refundable.
Can I change my shipping address?
If your order has not yet shipped, please call us to see if we can still update your shipping address. Whether to fix a wrong address or change to another address altogether, if the label has not yet been printed, we should still be able to update the address in our system.
Once the label has been printed and the package is out for pickup from our warehouse, we are unable to change a wrong address en route, however UPS has an option for packages sent through them.
Orders Shipping Via UPS If your order is shipping through UPS you can sign up for UPS My Choice to update your address. This membership service will allow your to reroute your package and receive email updates about its progress. Depending upon your subscription, there may be a fee (around $15) to intercept and reroute the package.
Can I see orders I placed before creating an account?
You must create an account prior to placing your order to track your order progress. Accounts created after the initial order has been placed will be able to track all future orders.
What's the status of my order?
If you created an account prior to placing your order, you can log into your account and click on “Order Status” to check the status of your order 24 hours a day, 7 days a week. If you did not create an account, please contact customer service to verify the status of your order.
How can I find out when my order ships?
When your order ships you will receive an email shipment confirmation that will contain information about your package along with a link to track your order. Be sure to check your spam or junk mail for this email.
Can I track my order after it ships?
A shipment tracking number will be emailed to you after your order ships so that you can follow its progress and know when to expect it at your door.
Will my order be shipped signature required?
Orders over $250 are sent signature required via UPS to insure that they arrive safely. Please check your email for your shipment confirmation and tracking number and be available on the day your package will arrives so you can sign for it.
Which shipping carriers do you use?
We ship the majority of orders within the continental USA ship via UPS. Standard orders ship via UPS Mail Innovations with the final step of delivery to your mailbox made via the USPS. Orders to Canada, PO boxes over one pound, Hawaii, and Alaska are shipped via USPS Priority Mail.
What is Standard Shipping?
Standard shipping is via UPS Mail Innovations with final delivery by the US Post Office. It takes longer than regular UPS and delivery dates are not guaranteed. Your package will arrive at your regional postal area within 3 days, then may take up to 3 weeks for your local post office to deliver it.
How do I exchange or return an item?
Use our return form to request a Return Authorization number (RA#) then place a new order for your replacement items. Returns may be requested within 30 days of the original shipment date. We will email you the RA# for eligible items along with return instructions. Here is a link to our Return Policy.
Something is wrong with my order.
Please contact Customer Service immediately so we can review your order and resolve your issue as quickly as possible. To expedite the process, please have your invoice number handy. We can also use your email address to locate your order.
My item arrived damaged.
Please contact Customer Service immediately if you feel your order was damaged in transit. To expedite the process please have your invoice number handy. A photo of the damage wiill be required. Retain the original box with all of the packing materials and do not alter the package or label. We will contact the carrier on your behalf to file a claim. The carrier will need to closely inspect the package as they investigate your claim.
Do I pay for return shipping?
If you need to make a return or an exchange, mailing costs are the responsibility of the customer. We recommend you insure your shipment as we are not responsible for lost or damaged returns.
Do you have prepaid return labels?
We do not provide a prepaid return label when returning items, however USPS has a very easy way ship items back. Their service allows you to pay for and print labels right from home then schedule a free pickup. You may even have no-cost shipping boxes delivered to your home if you are unable to use the original shipping package for some reason. Please visit www.usps.com to find out more about this convenient service.
Please select a return shipping method that provides you with a tracking number, such as Priority Mail, to ensure that the package makes it back to us.
How should I package my return?
First, call or email us for a return authorization number. Remember that switch plates and devices that have been installed, as well as Kyle's custom decorative switchplates, are not eligible for return or exchange.
All returns must be shipped in a box to protect the integrity of the item. Here are some guidelines for packaging your return: