Shipping

Canadian Orders via First Class Mail

Canadian shipping charges via First Class Mail start at US$11.95. International shipping times vary with delivery traditionally taking 2-3 weeks; during holiday periods times may be 4-5 weeks or more. You will be able to track your order from door to door. We recommend ordering early for holiday deliveries. Note that we cannot ship orders valued over US$250 via First Class Mail to Canada. We will contact you about your changing your shipping method if your order qualifies. Taxes and duty charged by Canadian customs will apply.

 

For quicker service, Canadian customers have the option of selecting UPS Ground Shipping to Canada if they want to track their order and avoid the standard mail customs delays. Shipping costs via UPS start at US$36.95.

Rates for Entry Preparation Fees are based on the value of the shipment and do not include applicable duties or taxes which are also your responsibility. All rates are in Canadian funds. Other fees such as taxes, duties and other government charges may still apply. For more information, visit UPS Shipping to Canada - Brokerage Fees.

Orders Under C$20 - UPS Standard Ground shipments with a total item value under $20.00 will not incur brokerage fees when entering Canada. 

Bond Fees: To avoid bond fees, pre-pay the duties and taxes owed on your shipment. To do this, call 1-800-PICK-UPS as soon as you receive a Quantum View email from UPS that your shipment is on its way, give them the tracking number and tell them you want to pay the duties and taxes ahead of delivery by credit card or Electronic Funds Transfer (EFT) plans.

NOTE: The brokerage fee is assessed on just the cost of the product. The taxes are charged on the total cost plus transportation.

ORDERING & SHIPPING FAQ

Ordering * Processing * Shipping * Delivery

ORDERING

How soon will I receive an order I place today?

Most orders are processed within 1 - 2 business days and shipped from our warehouse in Livermore, CA. Transit time varies depending on your location and the shipping method you select - please see the UPS Ground Time-In-Transit Map above for an estimate.

Can I place an order without an email address?

Yes. If you do not have a valid email address, you may use a friend's email or may just make one up when placing your Kyle Switch Plates order. However, if it is not a valid email address, you will not receive an order confirmation for review, nor will you receive the shipment notification with your tracking number. These useful notices help ensure that your order is correct and will arrive when you expect it.

If your concern is about providing us your email address, rest assured that we do not sell or share your email address. We use it only internally for contacting you about your order and seldom use it for anything else.

What payment methods do you accept?

We accept Master Card, Visa, American Express, and Discover credit cards and debit cards. 

Do you accept PO's? 

We do not accept purchase orders. You may place all items into your shopping cart to get a total with shipping and tax calculated if you need to know the final amount for processing a PO within your own company, however all orders must be paid in full prior to shipping. Your paid invoice will be included with your shipment.

Do you accept checks?

We can accept checks however your order will not ship until your check has cleared the bank. To pay by check, add all items to your cart and begin the checkout process. Make note of the order total. Go to the payment screen where you are asked to enter your credit card number. Leave this page and email us a check for the total amount and include the name and email address used for creating the temporary order. Checks may be sent to our mailing address.

Are all items in stock?

If an item is available for purchase on our website, it is most likely in stock. In the event that an item is unavailable based on the quantity you have ordered, you will be notified via email with an approximate ship date for your order. We will make every effort to ship your order as soon as possible.

Do you provide samples?

We do not offer samples, however you may order one switchplate or device and take advantage of our low flat rate shipping. We do try to provide as much information as possible about products to help you find the right item. If you have any questions about an items, please contact us as we are happy to answer any questions you might have.

Is a printed Kyle Switch Plates catalog available?

We offer thousands of items on our website and maintain it daily to offer the most up-to-date information on the products we offer. Because information and availability changes daily, we do not have a printed Kyle Switch Plates catalog.

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Open SSL & Security

Kyle Switch Plates does not use the version of OpenSSL that contained a flaw in one of the Internet’s main security methods (OpenSSL) that forced a wide range of websites to make changes to protect the security of their online consumers. We’ve verified that our customers’ information is secure. If you’d like to speak with a member of our customer service team, please contact us. Please see Security & Privacy for more information.

PROCESSING

Can I add to my order?

If you want to add or make changes to your order, please contact Customer Service. We will make every attempt to accommodate your request, however once the order has been processed we are no longer able to make changes to it.

How can I correct a mistake on my order?

Please contact Customer Service both via the phone (800-551-5953) and email to help ensure our team is alerted to your request. If your order has not yet been processed we will change your order per your instructions and send you a revised order confirmation.

Can I cancel my order after it has shipped?

Once an order has been shipped, the customer is responsible for both the original shipping fee and the return shipping fee. Please see our Terms of Use for more information.

Can I cancel my order after placing it?

Because we strive to ship your order quickly, we cannot cancel orders that have been sent to processing, fulfilled or shipped.

Can I place my order by phone?

All orders must be placed online using a credit card. If you need help walking through that process please leave a message and one of our representatives will give you a call back.

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Can I upgrade my shipping method after placing an order?

Yes, if your order hasn't been processed yet. Please contact Customer Service via the website.

Why is my item on backorder?

From time to time there are factory delays at the manufacturer. If one or more items are unavailable to ship immediately, these items are "backordered" and will ship at a later date. You will be provided with an approximate ship date for your order as soon as possible. Please be aware that backorder dates are approximate and subject to change. 

SHIPPING & DELIVERY

How much is freight?

Standard shipping is $8.95, or UPS Ground shipping of starting at $19.95 (or just a flat rate of $8.95 if over 10 pounds).

Flat rate shipping covers a single shipment containing all items on an order. Please order any preorder items separately if other items are needed sooner.

If you wish to upgrade your shipping to air delivery service, 3 Business Day starts at $25.95, 2 Business Day starts $32.95, and Next Business Day Air shipping starts at $54.95 and increases by weight and may take an additional day. Note that Standard shipping is available within the continental U.S. only. Canadian shipping starts at $11.95. See our delivery area maps for both the USA and Canada on this page.

For orders shipped within the continental US, choose among the following:

Standard - $8.95 Flat Rate (Where available) - Estimated transit time of 3-15 business days once shipped. Via UPS with final delivery to mailbox by USPS.

UPS Ground - $8.95 Flat Rate (over 9#, starting at $16.95+ under 9#) - Transit time of 1-7 business days once shipped. Via UPS.

UPS 3 Business Day Air, starting at $25.95 - Transit time of 3-4 business days once shipped.

UPS 2 Business Day Air, starting at $29.95 - Transit time of 2-3 business days once shipped.

UPS Next Business Day Air, starting at $54.95 - Transit time of 1-2 business days once shipped.

For standard shipments to Hawaii and Alaska, your order will be shipped via USPS.

For international addresses in Canada, your order will be shipped via UPS Mail Innovations, USPS or UPS depending upon the method you select.

Orders ship from our warehouse in Northern California.

Air shipping costs increase based on the weight of the items. Please add items to your shopping cart then click estimate shipping link.

Our low cost shipping is a great value - fast, safe, and secure. Your order is always trackable, insured, and shipped in a sturdy box to protect the integrity of your item. 

I only ordered one plate - can't you send it in an envelope?

When will my order ship?

Your order will be processed within 1 to 2 business days with the exception of the holiday season (mid November through mid December), during which orders may take extra time to process. See the top of this page for the daily update of order processing and transit times expected for your order.

Do you ship the East Coast? When will I receive my order?

We ship to all states in the Eastern U.S. - New York, Florida, Pennsylvania, New Jersey, Maryland, Virginia, North Carolina, South Carolina, Georgia, West Virginia, and the New England states of Connecticut, Massachusetts, New Hampshire, Delaware, Vermont, Rhode Island, Maine; and the mid Atlantic states of Ohio, Alabama, Louisiana, Mississippi, Kentucky, Tennessee.

Customers along the eastern seaboard and in the mid-Atlantic can expect to receive their orders in 5 business days if shipping via UPS Ground; and within 3-15 days estimated if shipping via Standard. 

We ship to all states in the Central U.S. - Missouri, Arkansas, Illinois, Indiana, Iowa, Kansas, Oklahoma, South Dakota, North Dakota, Nebraska, Michigan, Minnesota, Texas, Wisconsin.

We ship to all states in the Mountain U.S. - Idaho, Nevada, Montana, New Mexico, Wyoming, Utah

We ship to all states in the Western U.S. plus AK and HI. - Arizona, California, Washington, Oregon, Colorado

We ship to Alaska and Hawaii can estimate their orders in 4-5 days if shipped via UPS 2nd Day Air

We do not ship to U.S. Commonwealths & Territories.

Do you ship to Canada?

Yes, we ship to Canada and you have the choice of methods.

Canadian orders shipping via the USPS are sent by International Priority Mail. Your package may be delayed up to 4 weeks or more as it makes its way through customs. Shipping costs do not include Canadian duty, customs, taxes which are the responsibility of the recipient, however there are no brokerage fees on these.

Canadian orders shipped by UPS Ground take one extra day than US times. Shipping costs do not include Canadian duty, customs, taxes, and UPS broker fees however orders under C$20 will not incur brokerage fees when entering Canada. 

For more information on shipping to Canada, please see our International Shipping section above.

Are all items eligible for return or exchange?

If you are not completely satisfied, you may return or exchange any unused item with no questions asked within 30 days of shipment with the exception of special order items, engraved pieces, damaged items, installed items, devices that are no longer in factory new condition, and custom switch plates. Use our return form to request a Return Authorization number. Shipping costs are not refundable. 

Can I change my shipping address?

If your order has not yet shipped, please call us to see if we can still update your shipping address. Whether to fix a wrong address or change to another address altogether, if the label has not yet been printed, we should still be able to update the address in our system.

Once the label has been printed and the package is out for pickup from our warehouse, we are unable to change a wrong address en route, however UPS has an option for packages sent through them.

Orders Shipping Via UPS  If your order is shipping through UPS you can sign up for UPS My Choice to update your address. This membership service will allow your to reroute your package and receive email updates about its progress. Depending upon your subscription, there may be a fee (around $15) to intercept and reroute the package.

Can I see orders I placed before creating an account?

You must create an account prior to placing your order to track your order progress. Accounts created after the initial order has been placed will be able to track all future orders.

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What's the status of my order?

If you created an account prior to placing your order, you can log into your account and click on “Order Status” to check the status of your order 24 hours a day, 7 days a week. If you did not create an account, please contact customer service to verify the status of your order.

How can I find out when my order ships?

When your order ships you will receive an email shipment confirmation that will contain information about your package along with a link to track your order. Be sure to check your spam or junk mail for this email.

Can I track my order after it ships?

A shipment tracking number will be emailed to you after your order ships so that you can follow its progress and know when to expect it at your door. NOTE: We strongly recommend tracking your order and being available to accept delivery. We are not responsible for packages lost after being delivered.

Will my order be shipped signature required?

Orders over $500 are sent signature required via UPS to insure that they arrive safely. Please check your email for your shipment confirmation and tracking number and be available on the day your package will arrives so you can sign for it.

Which shipping carriers do you use?

We ship the majority of orders within the continental USA ship via UPS. Standard orders ship via UPS Mail Innovations with the final step of delivery to your mailbox made via the USPS. Orders to Canada, PO boxes over one pound, Hawaii, and Alaska are shipped via USPS Priority Mail.

What is Standard Shipping?

Standard shipping is via UPS Mail Innovations with final delivery by the US Post Office. It takes longer than regular UPS and delivery dates are not guaranteed. Your package will arrive at your regional postal area within 3-4 days, then may take up to 3 weeks for your local post office to deliver it.

AFTER DELIVERY

How do I exchange or return an item?

Use our return form to request a Return Authorization number (RA#) then place a new order for your replacement items. Returns may be requested within 30 days of the original shipment date. We will email you the RA# for eligible items along with return instructions. Here is a link to our Return Policy.

Something is wrong with my order.

Please contact Customer Service immediately so we can review your order and resolve your issue as quickly as possible. To expedite the process, please have your invoice number handy. We can also use your email address to locate your order.

My item arrived damaged.

Please contact Customer Service immediately if you feel your order was damaged in transit. To expedite the process please have your invoice number handy. A photo of the damage will be required. Retain the original box with all of the packing materials and do not alter the package or label. We will contact the carrier on your behalf to file a claim. The carrier will need to closely inspect the package as they investigate your claim.

Do I pay for return shipping? 

If you need to make a return or an exchange, mailing costs are the responsibility of the customer. We recommend you insure your shipment as we are not responsible for lost or damaged returns.

Do you have prepaid return labels?

We do not provide a prepaid return label when returning items, however USPS has a very easy way to ship items back. Their service allows you to pay for and print labels right from home then schedule a free pickup. You may even have no-cost shipping boxes delivered to your home if you are unable to use the original shipping package for some reason. Please visit www.usps.com to find out more about this convenient service.

Please select a return shipping method that provides you with a tracking number, such as Priority Mail, to ensure that the package makes it back to us.

How should I package my return?

First, call or email us for a return authorization number. Remember that switch plates and devices that have been installed, as well as Kyle's custom decorative switchplates, are not eligible for return or exchange.

All returns must be shipped in a box to protect the integrity of the item. Here are some guidelines for packaging your return: